Re: Repair Shops in the DC Area

["Ron Buchalski" <rbuchals@xxxxxxxxxxx>]

Considering that VOB could service twenty customers in ONE DAY, I'd hardly 
consider twenty responses a representative sample.

Maybe that was the day that VOB gave away free food, BMW hats, etc!

Excluservice gets all of my non-dealer service, and Tischer gets all of my 
dealer service.  VOB?  I'll stop in if I need a CHEAP part (light bulb, oil, 
etc).

There are enough good shops in the area that I can have my repair needs 
satisfied somewhere else.  I've had several "marginal" experiences at VOB 
over the years, so I refuse to deal with them.

It's like going to a restaurant, eating a meal, and getting food poisoning.  
Will you ever go there again?  Especially when there are plenty of other 
quality restaurants?  Probably not.

- -rb

>
>Date: Tue, 20 Feb 2001 08:55:36 -0500
>From: Seeker <rfg@domain.elided>
>Subject: Repair Shops in the DC Area
>

<snip>

>     What surprised me, and that's what I'd be interested in feedback on, 
>was that VOB BMW in Rockville received a maximum score of 100% in the area 
>of overall performance from the 20 people who rated them and Tischer 
>received an overall performance of only 88% from the 83 people who rated 
>them.  The independent repair shop, BMW Excluservice of Rockville, received 
>a rating of 92% from the 25 people who rated them.
>
>     When I moved back to this area in 1996 driving a 1992 525i, I asked on 
>this Digest where to get it repaired.  Excluservice was highly recommended, 
>as was Tischer and from VOB I was sternly warned away.
>
>     What's going on?  Has VOB now got its act together?  Are they better 
>than Tischer or is it just the case that as more folks report on a service 
>provider, 83 people vice 20, that you are going to have to expect more 
>negative comments?
>
>     Cheers,
>     Seeker

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