Re: Caribou Experience

["Garry Greth" <rweon@domain.elided>]

Agreed. Robert.

I am STILL trying to get a credit on a returned set of carpets that did not fit my spider, NOR was complete. This company offers great prices...... at a price. 

Garry
Seattle
'80 Spider, carpet from a really nice provider in Texas that shipped in two days.
----- Original Message -----
From: "Robert Bitzer" <rbitzer@domain.elided>
Date: Wed, 7 Aug 2002 09:02:07 -0400 (Eastern Daylight Time)
To: <alfa-digest@domain.elided>
Subject: Caribou Experience


> Hello all,
> 
> I don't know if this is appropriate or not for the digest but we all provide
> business to various vendors and we should be 'educated' consumers.  My
> purpose of this posting is not to bash them but to inform others and
> hopefully spur this company into providing the proper service to their
> customers.  I ordered a product from Caribou a week ago and was wondering
> about my order status last night so I sent them an email.  The text of my
> email is as follows:
> 
> Dear Caribou,
> 
> I would like to know if this order shipped or not.  Thanks!
> 
> -Robert Bitzer
> 
> A fairly simple request, I thought.  What I received this morning has to be
> one of the most unprofessional replies I have ever seen.  To be fair, I didn
> t know he was a one-man business, but even if I had known that I would not
> have expected this type of reply.  Read and decide for yourself folks:
> 
> 
> The Caribou email:
> ------------------------------------------
> 
> Honestly, you must be kidding, Robert, it is what, ? only 6 days or so after
> you have ordered this! Right now I am short staffed and doing THREE people's
> jobs trying to run the place all by myself. Witness the fact that this is
> being answered from HOME at 10PM at night!
> 
> I am not Amazom.com nor CDnow.com nor any other company with mega-bucks to
> throw at problems, just one guy (right now) trying to have enough hours in
> the day to get all the business out the door.
> 
> And by the way, you card HAS NOT been charged as I do not charge until the
> day it is shipped, so if you'd like to "cancel" just let me know. It is NOT
> at all unusual that something you order from 3000+ miles away has not yet
> reached your door just 6 or 7 days later!
> 
> Best Wishes,
> 
> Ed at Caribou
> 
> ----------------------end of email---------------------
> 
> Needless to say I am cancelling my order and I'll NEVER do business with
> this company again.  Guess this settles the upholstery question I had a
> while ago!
> 
> -Rob
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> 

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