RE: ordering parts over e-mail

["Jeff Nantais" <jeff@domain.elided>]

Maybe Mastro should get a few more email addresses.
Like "parts@domain.elided"
I have about 10 emails. and it really works.

Just a tip.
Jeff Nantais


> -----Original Message-----
> From: owner-alfa@domain.elided [mailto:owner-alfa@domain.elided]On Behalf Of
> Chris Stephenson
> Sent: April 6, 1999 3:27 PM
> To: Mastro Subaru Alfa Romeo Of Tampa
> Cc: alfa@domain.elided
> Subject: Re: ordering parts over e-mail
>
>
> I usually keep quiet on this list, but this one struck a cord
> with me. I, like many
> other people travel almost 100%. I am in meetings, on planes, etc
> at all times of
> the day. I use email  and web commerce extensively because it
> fits my schedule. I
> also own several collector cars. I have come to rely on this
> method as a primary
> venue to determine parts availability, price and advice. Most of
> the vendors I deal
> with return my emails within a day or two. If they don't, I
> simply do not do
> business with them. If you offer email as a method of ordering or
> inquiring on
> orders, you should take the emails you get seriously.  Otherwise,
> don't publish
> your email address.
>
> My .02
> OK, I'm off the soapbox
>
> Chris Stephenson
> http://www.stephensonconsulting.com
>
> Mastro Subaru Alfa Romeo Of Tampa wrote:
>
> > I've been pondering a recent e-mail from a digester, letting me know
> > that I had an attractive price on some parts but he bought them
> > elsewhere because I, among the majority, did not respond to his e-mail.
> >
> >         In this case, I think it got lost in the shuffle, since
> I get 30-45
> > mails a day, everything from real inquiries to Betty's Boobs Webpage
> > offers. Some get lost due to the delete button.
> >
> >         Perhaps it would help if regular consumers were to shop
> as vendors do,
> > back and forth. When we call each other, we either ask for "price and
> > availability" or say "I want to order...." To the point.
> >
> >         Note the key word, Call. I take a person on the phone
> very seriously.
> > Faxes are also high priority. E-mail, to me is usually a shopper looking
> > for price to compare to someone else, unless I know them and they have
> > purchased before. Answering mail is time consuming and frankly, has
> > produced less fruit than the toll free phone, so I do it in spare time,
> > which is tight at best.
> > .
> >         Keep in mind, I'm not complaining here. I think most
> others would agree
> > with me. The idea is to get you what you need in the least amount of
> > time and expense. Sometimes it's not in stock, because I can drop ship
> > it faster, or it doesn't sell fast enough to justify tying up the money.
> >
> >         Philosophy lesson over, back to scheduled programming.
> >
> > AlfaBill
> > --
> > M a s t r o  M o t o r s -
> > Wholesale Internet Parts for Alfa Romeo & Subaru
> > http://mastrosubaru.com/parts.htm
>
>

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