RE: [ihc] Tom H's Explorer Transfercase Problem

[Steven Stegmann <steve.stegmann@xxxxxxxxxxxxx>]

Tom,

You misunderstand why the service dept is there. 
They're not to help customers or any silliness like
that.  They're there to make money.  Make no mistake
about it.  Anything that increases profit is what they
do.  Or get fired for their efforts.

Steve

--- Tom Harais <THarais@domain.elided> wrote:

> John:
> 
> Thanks!!!!!!
> 
> That site has more info than both the aftermarket
> manuals I bought for the
> Explorer combined.  I'm going to give that a shot
> and save a few hundred
> dollars I hope.
> 
> Isn't the internet just great?
> 
> Interesting that everyone has come up with a simple
> and inexpensive fix for
> something the dealer will just throw your dollars
> at.  Since they see this
> every other day, you'd expect the dealer to provide
> a simple and inexpensive
> fix and win customer appreciation.  But no, they've
> got to do it the most
> expensive way possible - just replace expensive
> parts until it works.
> 
> 
> Tom H., '76 Traveler