Re: 2002AD Undeservedly Maligned

["Christopher Fowler" <cfowler@xxxxxxxxx>]

Leif did a good job.  It was some other a!#hole that stated that there was
not a thing he could do if I did not get those parts.  He made it seem like
it was my responsibility to call UPS and find package.  He told me to call.
I asked hime to call and he said that would not make a difference.  That is
bad customer service.  I did not ask for UPS.  That is the service they use.
If I had a choice I would use USPS Priority Mail.  3 days.  Not 10.

- -- Let's *please* try to limit the 'Ready, Fire, Aim!' approach that has
become
all too prevalent in this forum.

If you're going to treat me bad as a customer then you'll get a bad response
back.

I wanted to know where there are other places to get parts.  It is not my
fault that on bad seed in the fruit of 2002ad causes customer problems.

I can't believe that you actually sent this e-mail. This is lame.


Chris
- -----Original Message-----
From: BMWCCALA@domain.elided <BMWCCALA@domain.elided>
To: bmw-digest@domain.elided <bmw-digest@domain.elided>
Cc: cfowler@domain.elided <cfowler@domain.elided>
Date: Saturday, January 16, 1999 3:42 AM
Subject: 2002AD Undeservedly Maligned


>On Monday (in V9 #817), it was anxiously posted:
>
>>> Is there a place othere than 2002ad that has a wide selction of parts.
I
>ordered parts from 2002ad and it seems that maybe the shipment has been
lost
>by UPS.  UPS claims that 2002ad entered the package in the UPS system but
>never shipped it.  Of course 2002ad claims they did and they make it seem
like
>it is my responsibility to locate this package.  Luckily I used my AMEX
card
>and can stop payment if the package does not get here.  By the way UPS
claims
>it is the shippers responsibilty to locate the package.  Here the customer
>gets caught in the middle.  I also notice that US mail usually beat UPS
from
>California to Atlanta everytime even on box shipments.  That is sad but
true.
>Anyone else had any experiences like this?  <<
>
>
>Then on Friday (in V9 #845), after being courteously prodded by private
email
>to post the resolution, that same listmember quietly returned to post the
>following innocuous one-liner:
>
>>> Thanks to all the great people at 2002ad I received the order. <<
>
>
>So ... after maligning both UPS and 2002AD, you got your parts as promised
and
>now everything is just rosey, eh?
>
>Not quite.
>
>Let's set the record straight here.  I had a hard time believing that the
>good, 'CCA supporting folks at 2002AD like Bill Merriken and Leif Anderberg
>would ever knowingly allow a customer to be jerked around as was asserted,
so
>I forwarded the original post to them.  Needless to say perhaps, but 2002AD
>has a *very* different version of this story.  I won't trouble you all with
>the blow-by-blow, but suffice it to say that 2002AD states that this
customer
>was quoted a delivery time for the shipping method that *he* specified, and
>that delivery time was met.  Plain and simple.
>
>I believe 'em.  So should you.
>
>Let's *please* try to limit the 'Ready, Fire, Aim!' approach that has
become
>all too prevalent in this forum.
>
>Gerry O'Connor
>Manhattan Beach, CA
>'88 535is / '83 633CSi / '72 2002 tii
>BMW CCA - LA  /  NMA  /  SAE
>
>VOTE!
>

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