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About that Service

About Service...My husband and I are past Lexus owners and I have to 
say that we were really spoiled by the service at Lexus.  When we 
pulled into the service department, there was always someone to greet 
us by name and quickly take care of our service needs.  The waiting 
area was plush (comfy leather seats), desk and telephones just for 
customer use, coffee, donuts, cookies, free unlimited hand car washes, 
Saturday BBQs while you wait for your car to be washed, extra friendly 
sales people that always visited with you while you waited for the car 
wash and of course they would pick up our cars at our home and bring a 
loner if we needed service (even an oil change).  Then there was the 
big controversy with the Japanese trade agreements and we decided that 
we didn't want to take a chance that the dealership would go out of 
business and we would then get no service, and also we moved and our 
car insurance was going to double, so we decided to buy American and 
my husband bought a Lincoln Towncar and I got a Mark 8 (being the 
sporty one in the family).  Well talk about going from 
"Service-Heaven" at Lexus to "Back to Basics-Service" at Lincoln and 
that's putting it nicely..  We pull into the Service area, which is a 
large desk at one side where the cars are serviced with all the 
accompanying noises, to be greeted by no one and left standing waiting 
and wondering if anyone will even acknowledge that we are there.  The 
service hours went from 7 am-9 pm M-F and 9-6 on Saturdays to 7-4:30 
M-F and no Saturdays (The only time that I could go) shortly after we 
bought our cars.  Loaners are at a premium and in short supply and I 
recently waited an hour in a tiny, room with a TV and a vending 
machine to then be told that my car couldn't be fixed that day because 
the part hadn't come in yet.  I had taken a day off of work so that I 
could take the car in for this repair because my work and the service 
hours are the same.

Well onto a happier story...We discovered BMW. My husband decided to 
become the sporty one and just had to have a convertible.  So we 
studied and compared and went to visit a well known BMW dealer in our 
area and low and behold the sales manager is one of our favorite 
former Lexus salesmen.  We got our 328 convertible, they delivered it 
to our home which happens to be about 50 miles away, and from there we 
are now getting an M3 and couldn't be happier with all things BMW.  I 
still have my Mark 8 and love the car but hate the service.  I think I 
see a 328 in my future though.

Betsy Sawyer