Re: Marcus & Caribou & refunds

["Dean W. Cains" <alfisto74@domain.elided>]

Hi Ed and Group:

Ed's at it again.  Is it just coincidence that we see yet another posting 
from him to refute a complaint from a customer that's started a thread on 
the Digest?  And that it's virtually always the same complaint.  Ed, why 
not just tell potential buyers that delivery time is 'x' weeks or months 
away, and that's the price they're paying for an inexpensive, but OK 
quality top?  You and I went through this same argument last summer, as 
have many Digesters (insert your own interpretation of 'many', and check 
for yourself, using the Digest search engine).  I rarely mind waiting for a 
non-critical part, if I am told to expect the wait.  I often order parts 
for my Spider from overseas vendors, for various reasons, such as greater 
selection and lower prices, I'm always told honestly when to expect the 
arrival of those parts, and have yet to be disappointed.  Two current 
examples;  I've got a complete Euro intake setup coming from Italy.  It's 
been 5 weeks, and I haven't even thought of e-mailing the seller, because I 
was told to expect a four to six week ETA.   I've also ordered a complete 
stainless exhaust from Germany, and this time I was told to wait until 
after the first of next year for delivery.  So what!  I've been told the 
truth and was able to make my own informed decisions.  Ed, why not show 
your customers some modicum of respect and allow them to make their own 
informed decisions, instead of having their credit card numbers (even if 
they've not yet been charged) and potential shipments to hold over their 
heads?  You may not think this to be true, but you're not the only guy 
selling tops, and factory-quality cloth tops are literally just a few bucks 
more from several sources.  I, for one, certainly know better for next 
time.  I'm certain it bothers you when someone is critical of your 
business, but you've asked for it time and time again.

On a side-note, a few months ago I was looking for a Momo steering wheel 
hub for my Spider.  I sent two emails, left two phone messages (that took a 
few days of dialing) and sent a FAX to Caribou.  This is the number of 
response I received.  (Jeopardy theme music plays in background)  What is 
Zero, Alex?

Best regards to all,

Dean W. Cains
'74 Spider Veloce
Lutz, FL

At 01:06 PM 10/8/2001 -0400, you wrote (cut by DWC to save bandwidth):
>Date: Mon, 8 Oct 2001 13:04:21 EDT
>From: CARIBOULH@domain.elided
>Subject: Marcus & Caribou & refunds
>
>Dear Marcus (or Michael as you placed your order under),
>
>You know, it amazes me how a guy can ask for a refund on Wednesday afternoon,
>be given no hassle about it . . .

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