Volvo customer service saga

[Pottree@domain.elided]

Obviously, Volvo USA doesn't really have its act together, perhaps you can 
work them into a consulting engagement but showing how much money you could 
be saving them!

My own take is that Volvo (or ANY car company) should be concerned with 
lifetime customer brand loyalty first and foremost.  How many years, how many 
Volvos do you have left in you?  That's your value to the company.  If they 
are only planing to sell you one car in your lifetime, they might as well 
pack up and sail back to Sweden, because the cost of attracting you as a 
customer is more than they can make on the car, in all likelihood (or, the 
car is overpriced, also a consideration).

With that in mind, and considering your original request was simple and they 
fumbled and then were so painfully slow getting the situation unwound, 
showing that they were having internal issues of falling over their own 
managerial feet and ace buck-passing, they should have been out to rectify 
the situation by capturing your business for the rest of your young life by 
giving you the new car and forgiving the 22 months of forward payments.  
Wouldn't you feel good about them then?  Wouldn't that make them appear less 
like the jerks they really are?  Wouldn't you tell all your friends and 
family, and broadcast on the net, how terrific the Volvo folks really are -- 
versus what they really make on 22 months worth of car payments probably 
being made to another entity and not on their books anyhow?

It seems to me the Volvo people can't see past the end of their elegant 
Nordic noses on this one.

Meanwhile, you can sell the new car, dump the truck, and get your GTV 
restored AND buy your wife a lovely nearly new 164 and still have some $ left 
over to go out to dinner in Gotteborg.

Charlie
LA, CA, USA
84 GTV6
87 Milano FOR SALE
91 Spider

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