Re: Very Disappointed in BMW

["ra rabmw" <rabmw@xxxxxxxxxxx>]

   James;

               FIRST,I would try to contact the BMWCCA "OMBUDSMAN",who is 
there for exactly these kinds of problems.In addition,he should know the 
name of the current BMWNA marketing exec. in charge of customer 
service.(THAT'S #TWO).
          BMWNA has certain BMW certified mechanics that are sent nationwide 
to try to correct problems,and the marketing exec. may have access to this 
remedy if not already tried.Usually at a different dealer in your area,not 
the one who shrugged things off.
         For a third try,contact your state's attorney general,as many 
states have a "Lemon Law" which obligates a new car dealer network to 
correct problems DOCUMENTED(I assume you have repair orders,memos,etc,from 
BMW dealer)in a new car after a certain period,OR BUY THE CAR BACK AND 
REPLACE IT!!
    a NOTE from BMWCCA OR YOUR state's attorney will get SOME kind of 
action.
         Let us know how you make out...your problem really affects all of 
us.


                                o/______\o "RA"/Bob G.
                                (Oo=00=oO)
                                []=****=[]









>From: "James A. Tshudy" <jatshudy@domain.elided>
>To: bmw@domain.elided
>Subject: Very Disappointed in BMW
>Date: Sun, 13 Aug 2000 13:34:39 -0400
>
>I have been a loyal and enthusiastic BMW driver for about 15 years. I
>presently have two BMWs.
>
>I have had a problem with my 1997 528i for three years. The problem is an
>interior odor and air quality problem. In short, it smells bad and it is
>unpleasant to be in the car. It's aggravating to have an "Ultimate Driving
>Machine" that you don't want to be in and are concerned about your health
>when you are.
>
>The dealer has tried a few things, but hasn't solved the problem and say he
>doesn't know what to do next. The technical field rep hasn't been of any
>help. He dismisses it by saying that it's not a product problem and hasn't
>done a thing. Maybe it's not a product problem for him, but it's a product
>problem for me!!
>
>I've tried to contact BMW about the problem by letter, email, and other
>means, but no one replies or even acknowledges my communications. I must
>say - That's been very, very disappointing, considering all the advertising
>and customer service claims BMW makes.  At the moment they seem to be
>ignoring me. I haven't been one of those constant complainers. I think I've
>been very civil and professional about the whole thing.
>
>Questions:
>1. Has anyone had any similar problems with a musty, moldy, dirty odor
>particularly on hot summer days? If so, has a solution been found?
>2. Does anyone have any contacts (addresses, phone numbers, etc.) at BMW
>North America or BMW AG worldwide that might help me get in touch with a
>real person with some authority to do something and who takes the BMW
>customer service advertising claims seriously.
>
>Unless I get some help soon, I fear there's a Lexus or Mercedes in my 
>future.
>Help, I don't want to do that!
>
>Jim
>
>
>
>--
>to be removed from bmw, see /bin/digest-subs.cgi
>or email "unsubscribe bmw" to majordomo@domain.elided

________________________________________________________________________
Get Your Private, Free E-mail from MSN Hotmail at http://www.hotmail.com

------------------------------

End of bmw-digest V9 #1553
**************************