Re: UPS Lost

[Duane Collie <drcollie@xxxxxxxxxxxxxxx>]

Chris writes:

>ordered parts from 2002ad and it seems that maybe the shipment has been lost
>by UPS.  UPS claims that 2002ad entered the package in the UPS system but
>never shipped it. 

UPS driver signs for and computer scans in his pickups.  They know if they
have it in their system the minute they pick it up.

> Of course 2002ad claims they did and they make it seem
>like it is my responsibility to locate this package.  Luckily I used my AMEX
>card and can stop payment if the package does not get here.  By the way UPS
>claims it is the shippers responsibilty to locate the package. 

UPS is correct.  If they have no scan log of it, its not their problem.
2002ad should have a receipt of the pickup from the UPS driver if they
indeed did ship it. Sounds like 2002ad does not know their left hand from
their right. Do your chargeback on the AM EX...you'll have to write a
letter but they'll back you up.

>I also notice that US mail usually beat
>UPS from California to Atlanta everytime even on box shipments.  That is sad
>but true.  Anyone else had any experiences like this?

Sure.  UPS is one of the largest, if not the single largest, East-West
Railcar shipper. All that ground freight gets loaded into boxcars to travel
accross the Rockies, hence the 5 to 7 day travel time.  The minimum air
service level UPS has is 3-Day Select which is quite reasonable until you
get into large packages or heavy weights.  Most U.S. Mail travels by air,
with Parcel Post going as 'space available'. 

Duane Collie
BFKAB

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