The Dealership Pains

["JOHN FAGERLUND" <jrf@xxxxxxxxxx>]

Mike,

I have had some bad experiences with the dealerships in the bay area as
well.  What I do to reduce my involvement with them, is to take my car to
Dinan for servicing and to the dealership for warranty work.  I will keep a
list of warranty issues and take it to the dealership for repairs as required.

I also believe any situation you enter into with intolerance and a
better-than-thou attitude, will just generate resentment and foster a poor
working relationship.  I am becoming, not by choice, a seasoned vet in
doing battle with the not-so-truthful members of the dealership staff.  I
believe information is your best weapon.  When they spew their BS, call
their bluff with information and make watch 'em squirm.  Call BMWNA as well
and make a complaint, as long as it is legitimate and not just a
personality conflict, they may be of some help.  A parallel avenue is up
the food chain one step at a time.  Mention this list and BMWCCA
affiliation, they do not like bad press, especially if it is true.

Good luck,

John Fagerlund
'95 540iA BMWeee
new to BMWCCA

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