Re: bmw-attitude

["Jerry A. Cohen" <cohen@xxxxxxxxxxxxxxxxxxxx>]

Dealers vary considerably.  The local dealer, Direct Imports, in 
Gaineville, FL is under new ownership.  The owner owns two of the 
largest dealerships in the US, one in Miami and another in New York.  
He has been here since July 1, and has made a lot of changes.  I have 
gotten excellent service from this dealership.  Even the salesman 
that tried to help me find the 328 I wanted under the previous owner, 
but lost the sale to the Jacksonville dealer, is extremely friendly, 
like he hopes to make the next sale.  The service department treats
you like you are gold.  They have free soda and fresh cookies in the 
waiting room, service your BMW in the time they say they will, do 
a good job, take time to explain things to you, and take you to and 
from the dealer as needed, and wash the car befor they give it back.

Today they are changing my transmission out because it didn't perform 
as well as they thought it should.  It was a little stiff.  I even 
told them I'd keep the old one if they thought it wasn't really a 
defect.  Assuming they do the job I expect and have it ready on time, 
I have to really love these guys.  What a turn around from the 
previous owner.

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