Re:BMW restricting information

[ChrisBourk@xxxxxxx]

I've given some thought to this (although not much) and the first thing that
comes to mind is illegal restraint of trade.  I don't think this is right on
point but I feel it may be an avenue - jumping off point to pursue in evolving
a legal arguement.

I'm continually made sick by having to deal with arogant service providers,  I
was in Office Max today and saw a senior citizen customer attacked by the
store "manager" 
and slamed against the counter, I had to get in between the "manager" and this
73 year old - the big bad manager was literally taking off his shirt to fight
this man.
The 73 year old mans offense?  after being ignord, treated rudely, and lied
to, the "manager" diciding he didn't want him as a customer turned his back
and walked away.  The senior citizen (wrongly) took a bubble packed (6 oz?)
whatever and threw it hitting the "manager" on the sholder.  For this, the
Office Max "manager" grabbed him and struggled with him banging the guys head
against the counter and hurting his nose.

I guess I don't have to tell anyone I'll NEVER go into another Office Max
store.  
If this is an indication of the Office Max culture I'd say it's time to short
their stock.

OK,  I feel better now back to BMWs.  I'd be interested in hearing more about
the restricting of information by BMW as I feel strongly this issue is
becoming ripe for judicial review.

I'm grateful for service/parts suppliers who understand they have to earn
customers with good service and good prices.

Christopher
Will not let a Dealer near his car...

<<In a message dated 98-10-04 18:51:42 EDT, you write:
<< 
 Date: Sun, 4 Oct 1998 14:03:55 -0700
 From: Rodney Moore <m6bigdog@domain.elided>
 Subject: <More>I've just about had it with BMW Dealers, Maybe even BMW NA &
AG!!!
 
 Thanks,
 
 I want to thank all those that took the time to reply to my venting post 
 in:
 bmw-digest          Saturday, October 3 1998          Volume 09 : Number 
 253
 bmw-7-series-digest    Sunday, October 4 1998     Volume 18 : Number 101
 
 I have resigned myself to repairing my BMW's to keep their reliability up.
 The repair cost are not low even if you DIY  because you will be purchasing 
 manuals and tools necessary to effect quality repairs and leveraging the 
 cost of tools and manuals is not always possible.
 
 BMW Retail 2000 Concept:
 To help fill in more of the information on that frustrates me in my 
 attempts to obtain service manuals, parts catalogs for my 1998, 740:
 Read:
 Die Werkstatt articles by Jenny Morgan, in the BMW CCA May, June & July 
 Roundel
 The American International Automobile Dealers Association publication
 November/December 1997 Vol. 14, No. 8
 "BMW Creates the Ultimate Customer Experience with Retail 2000 Concept" By 
 Virginia Sowers
 http://www.aiada.org/pubs/iad/iad1408/bmw.htm
 
 I would assume BMW will want all owners to have no option but to utilize 
 their service bays.
 Hummm,  a monopoly comes to mind!!
 Scares Me!!
 
 Any body have any good ideas on how to crack this nut?
 Letter to the Senator?
 Consumer Affairs?
 Federal Agency?
 
 - -----
 Rodney Moore
 e-mail: m6bigdog@domain.elided >>

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