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problems with steering column
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Subject: problems with steering column
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From: shawn teague <steague@domain.elided>
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Date: Tue, 27 Aug 1996 00:16:48 +0100
First off, I am very new to the BMW digest but have a great impression
of it so far, thank you for providing such an informative service.
Now my question... I have a 1991 318is with roughly 82k miles. The
car is in beautiful shape, thanks to a little elbow grease, and is a
blast to drive. I've owned the car since Feb. 1 and haven't had a
problem other than a rattle in the steering column. Just after
purchasing the car, I read in a buyers guide that there was a recall
on the steering column on some of the E30 cars. I asked the local BMW
dealer to run my VIN to check on recall status. They told me there
were no outstanding recalls on my car. About a month ago, I was at
the same dealer buying a part and asked the parts salesman if he knew
of the recall. He instantly pulled a box from under the counter and
showed me the part that recall replaces. I called the BMW customer
relations line and explained to them my question about whether that
recall was issued on my car, and if so, would BMW sover the part a
second time. The woman there told me that that recall had been issued
on my car and that it had been serviced. As for my question about
another replacement, she said I had to put my request in writing and
send it to BMW NA. Immediately I did this and was answered by a
telephone call from a gentleman telling me that that recall had never
been issued on my car and that he had never heard of any sort of
recall on steering columns. The rattle has progressed to the point
that it not only rattles over pot-holes but even on the highway over
expansion joints. In fear of the steering wheel falling off in my
lap, I'm very interested in getting it fixed as soon as possible. Has
anyone heard of this recall, experienced this rattle, or have any
suggestions on where to turn to next hor help? Thank you in advance
for any replys.
Shawn Teague
1991 318is
BMW CCA # 123900