Re: [bmw] Alutec wheels & Wheel Exchange

["Gerry Phillips" <gphill03@xxxxxxxxxx>]

Mark,

I recently purchased a wheel & tire package from them for my 5er.   It was 
between them and Tire Rack and the decision wasn't easy.  I purchased the 
Rondell #72 wheels with Pirelli tires from Wheel Exchange because Tire 
Rack didn't carry a wheel with the deep lip I wanted for my car.  I also 
considered the Alutec M wheels for my car,  but the deep 3" lip of the 
Rondell #72 won me over.   I purchased the package a week after 
Thanksgiving '03 and I've been receiving nonstop compliments ever since. 
The wheels and tires were shipped mounted and balanced and all I had to do 
was unwrap them and slap them on with the new lug nuts they came with. 
They also came with the BMW center caps.  Everything came fully wrapped 
and protected with heavy cardboard, the same way Tire Rack ships their 
products.  I dealt with Nathan at Wheel Exchange.  He was very 
knowledgeable and addressed all of my concerns in going from stock 15" to 
17" wheels.  He was patient with me and wasn't just trying to make the 
sale.  I called on three separate occasions before finally deciding and I 
made sure I dealt with Nathan when I placed my order to reward him for his 
patience.   Around the time of purchase, I posted a question to the digest 
about the importance and benefits of having a good torque wrench and I 
received at least 20 responses, all saying a good one is invaluable. Turns 
out everyone was right.  When my wheels and tires arrived, I had torque 
wrench in hand and went to work.  Twenty minutes later, my car looked 
totally different.  So my experience with the Wheel Exchange couldn't have 
been better and I am very happy with my choice. 

As a side note, a buddy of mine ordered wheels and tires for his '95 M3 
three weeks ago from ACW (coolwheels.com) in California.  Here's how it 
went:

Buddy:  I'd like to order wheel and tire package 'A' for my car
Salesman:  Sure, we have those in stock.  All I need is your credit card 
information

A week later:

Buddy:  I'm calling to find out the status of my order
Salesman:  We'll have everything in stock next week and we'll ship the order out 
to you

A week later:

Buddy:  I'm calling to find if my order has been shipped out yet
Salesman:  Uh, well uh....I'm not sure when we'll be receiving those wheels and 
tires you wanted

So the conversation went from "we have them in stock...give us your money" 
to "we'll have everything in stock next week" to "we don't  know when 
we'll have them."   He is getting his money back from this shady company 
and will take his business elsewhere.  I'm sure he'll look at the Wheel 
Exchange also. 


Gerry A. Phillips
BMWCCA  #157658
Peachtree Chapter
'89 535i
'87 325is
 




"M Kittock" <black328@domain.elided>
Sent by: owner-bmw@domain.elided
02/24/2004 10:53 PM
Please respond to black328

 
        To:     bmw@domain.elided
        cc: 
        Subject:        [bmw] Alutec wheels & Wheel Exchange


Anyone have any experience with Alutec wheels and/or Wheel Exchange?  I'm
considering a set of the model "M" wheels from them.

Thanks,

Mark Kittock
'96 328i
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